Zinier Closes Oversubscribed Series B Funding Round to Bring AI-Powered Automation to the Field Service Industry

$20M+ funding from elite investors, including Accel, Founders Fund,
Nokia-Backed NGP Capital, Qualcomm Ventures and Newfund, to support
Zinier’s goal of transforming the $6B+
1 field
service management market with intelligent automation

SAN FRANCISCO–(BUSINESS WIRE)–Zinier,
a leading provider of intelligent field service automation, today
announced that it has raised $22 million in Series B funding to
accelerate global growth and expand its platform to meet the growing
needs of field service organizations. Returning investor Accel led the
round, along with Founders Fund, Nokia-backed NGP Capital, Qualcomm
Ventures LLC and returning France-based investor Newfund.


The investment coincides with the field service industry’s shift toward
digitization. As companies continue to embrace digital transformation,
today’s technologies help them quickly understand the “what, when and
where” of a field service request. However, these technologies do not
provide the deep layer of intelligence required to drive operational
efficiency. As a result, while field service organizations are able to
collect massive streams of the data in the field, they aren’t able to
utilize that data to increase productivity, reduce costs and boost
customer satisfaction.

Built on Zinier’s pure-play, AI-driven platform, Field
Service Elements
delivers this missing intelligence. The solution
combines artificial intelligence and proactive insights to automate
critical back office functions while providing an intuitive, all-in-one
mobile experience for field technicians. Imagine smart devices that can
monitor equipment health and historical data to automatically trigger a
preventative service request and assign it to the nearest qualified
technician. All of this is possible with intelligent automation.

Considering the massive amount of infrastructure under the purview of
field service teams, automated field service has the potential to truly
transform a wide range of industries,” said Arka Dhar, co-founder and
CEO of Zinier. “The market opportunity for platform-based, automated
field service is reflected in the huge demand we’ve seen from customers
in infrastructure-heavy sectors, such as telecom and energy. With this
additional investment, we’re able to continue expanding the capabilities
of our platform and extend the reach of intelligent field service
automation to new strategic markets and geographies.”

Zinier will use the investment to:

  • Continue developing and enhancing its technology platform to build
    out-of-the-box solutions for industry-specific customer use cases
  • Further expand into new regions (Zinier currently operates in North
    America, LATAM and APAC) and vertical markets (Zinier currently
    focuses on the telecom and energy industries)
  • Build out its global team to continue supporting Zinier’s rapidly
    growing customer base with the industry’s best talent

This investment underscores Zinier’s exponential growth over the past
year. In 2018, led by a leadership team with decades of experience and
expertise from ServiceMax, Salesforce, AT&T and Singtel, Zinier launched
Field Service Elements behind a Series A funding round. These milestones
enabled the company to add several of the largest global
telecommunications providers to its customer roster, and positions
Zinier for significant growth in 2019 and beyond.

For more information on Zinier, please visit: https://www.zinier.com/

Supporting Quotes

Accel

Field service management has plenty of room for improvement. However,
injecting intelligent automation across the entire field service
delivery chain allows for significantly reshaping the landscape and
capturing even larger value,” said Dinesh Katiyar, Partner at Accel.
Zinier’s AI-driven field service automation platform has resonated with
customers in the telco sector, and our re-investment in the company is a
testament to the technology’s potential in other high-growth markets.”

Founders Fund

Field service organizations suffer from the same issue facing many
sectors: the amount of data being collected outstrips companies’ ability
to make use of it. Zinier’s intelligent automation technology is
directly addressing this problem for an industry in which the pace of
innovation over the past 20 years has been glacial,” said Trae Stephens,
Partner at Founders Fund.

NGP Capital

Field service organizations are still primarily run manually, with lack
of automation and real-time visibility into the field work. Having
reviewed the Field Service software industry extensively, we were
impressed by Zinier’s platform, which enhances workflow automation with
predictive intelligence and a delightful user experience,” said Upal
Basu, Partner at NGP Capital. “Zinier enables companies to draw
meaningful insights from data to automate their processes and drive
efficiency, which is the ultimate promise of IoT. We look forward to
working with Arka and his team to help scale their business in the
Telecom sector and beyond.”

Qualcomm Ventures

We were impressed with Zinier’s novel approach to proactive field
maintenance, using IoT to increase productivity through automation and
intelligence,” said Varsha Tagare, Sr. Director, Qualcomm Technologies,
Inc. and Managing Director of Qualcomm Ventures India. “Their end-to-end
field service automation solution will help companies work smarter and
faster while also enabling a more efficient deployment of 5G services
worldwide.”

About Zinier

Zinier is an intelligent field service automation platform that helps
organizations work smarter, faster, and more efficiently. Zinier’s
end-to-end solution, Field Service Elements, uses artificial
intelligence, proactive insights, and an intuitive, all-in-one mobile
experience to supercharge every aspect of an organization’s field
service operations, from the back office all the way to the field.
Zinier has international offices in Silicon Valley, Mexico City,
Singapore, and Bengaluru. To learn more, visit www.zinier.com.

1 Source: https://www.zionmarketresearch.com/report/field-service-management-market

Contacts

Webbo Chen for Zinier
(925) 212-4622
zinier@10fold.com

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